24/7 Insanely fast support with a heart!

We add our unique solutions to any platform and improve its performance!

We do not keep you waiting!

Our support agents are available 24/7 for Phone, Chat or Ticketing support.
Tickets 24/7

First Reply: 10 Minutes

Live Chat 24/7

Reply Time: Instantly

Phone 24/7

Reply Time: Instantly

  • Hate waiting for the next available agent? So do we.

    We overstaff all shifts so that there is always someone to pick up the phone or online chat, so you don’t have to wait more than a few seconds for the next available operator. We also evaluate each employee’s speed, as well as the team performance as a whole, on a regular basis.

  • In-house issue tracking and load balancing.

    We invest a lot of technical and human power to make our support efficient and fast. We have implemented in-house systems for fast issue tracking and load balancing of the incoming requests for all our agents.

We help more than other hosting providers!

  • Application Specific Support

    Aside from providing an easy and hassle-free CMS installation and free migration, we also help you with popular script extensions, plugins and templates, investigate and fix application-related issues and requests that other hosts turn down as beyond their scope.

  • The Human Side of Customer Support

    We’ve put up personal profiles of all our employees. Each time you get in touch with one of our representatives via our HelpDesk and Livechat, you will be able to see their profile with technical background, years of experience, specific areas of expertise and interests. Putting the face behind the name and the title in the digital age makes communication more human – and ultimately far more pleasant.

SiteGround Tools & Instruments!

SiteGround Tutorials

We have made our knowledge easily available to anyone. Our tutorials and detailed knowledge base are among the most popular self-help hosting materials online.

SiteGround Webinars

We also have a webinar series where we share hands-on knowledge on the hottest topics of the day and often collaborate with partners to bring even broader insight.

Setup Wizard

We have created an intuitive setup wizard that welcomes each new comer in the user area and provides guidance through the first steps of the hosting account setup.